Corporate FAQ’s.
Is the flexi hourly rate or half day cheaper for us?
We have designed both these options so they can be adjusted to your requirements. If you are unsure which option is best suited to you, please make a note, and when we receive your enquiry, we will check for you just to make sure. The best option for you depends on a few factors, including the length, number of delegates, and whether you want either side of 12 noon or to cross over before and after.
What are the menu options?
Either a seated-style lunch (for groups of 15 or less) from our conference cafe menu or, for a more casual style, the conference-style working lunch, which is a finger food option (minimum of 15 guests). Either option is suitable for dining in a range bay while hitting golf balls during the lunch break.
Is the full-day 'package' cheaper?
If you want to have morning/afternoon teas and lunch, then the full-day package is heavily discounted compared to individually ordering each option. If you are unsure pop a note on your run sheet and we can advise the best option for you
Do you have options for smaller meetings, 10 people or less?
Yes, our Pavilion Room is suitable for 2-20 guests and our Events Room is suitable for 10-220 guests.
If we are leaving at 3pm can we please remove the afternoon tea?
Afternoon tea is included in all full-day conferences and afternoon half day packages. We will place the afternoon tea out with lunch to ensure your guests can enjoy it before departure.
Do all conferences come with the use of the Driving Range
It is dependent on what option you select so please double-check your package however if it is not included it can be added on to any package.
We plan on finishing at 4pm, is it alright if we just extend to 5pm?
Extensions are available where possible. This is very dependent on other events we have on the same and the following day. It is best to check in with us throughout the day as sometimes it will not be possible. It also depends on your package timings as this may be an additional cost depending on your initial booking.
We would like a space for smaller groups to ‘break out’ to. Is this possible?
We have a few options depending on availability and which room you have originally booked. Let us know in your enquiry and we can send back options that include a range bay or if available the Pavilion or Functions Room.
How early can our guests arrive
Our standard start time is 9 am, however, earlier access can be preorganised at the time of booking. This ensures the room is ready and the gates are open and ready for your guests. Any un-notified early access will be charged additionally.
We would like our guests to arrive at 10am, can we skip the morning tea?
Depending on what package you are on morning tea is included. We can have this out ready for your guests when they arrive or we can place it out alongside lunch for them to enjoy.
When do our final numbers need to be confirmed?
Final numbers need to be confirmed 10 days before your event. We will send you a reminder email with your run sheet for you to double-check and make sure nothing has changed. These will be the minimum charged numbers to be paid. It is very helpful if you keep us updated with number changes throughout the organising process, so please feel free to keep us as up to date as possible.
Can we stay on and host our guests for a function or drink following our meeting after 5pm?
It is definitely worth enquiring! We have different options depending on guest numbers, length of time required etc so add a note to your enquiry and we can send you through relevant information.
What are the payment options?
An invoice will be sent out following your meeting/conference. Credit card payment is also available however there is an additional fee. Please make sure you include your legal address and PO number if required on your run sheet for invoicing.
Can we run a tab on the day for our guests to add coffees to?
Yes of course! Many people do this, you set the parameters of what you would like included and this will be added to your invoice following your event.
Corporate Terms & Conditions
The Orlando Country Cancellation Policy
Deposit Terms
A non-refundable deposit may be required to hold / secure an available event date along with any agreed venue hire set in advance.
Should your event go ahead as planned or generally agreed to at the time of your booking i.e. guest numbers, event style, expected menu selections etc, then the above deposit will be credited back to your final account, less any associated costs that may have been incurred.
In the event of a ‘cancellation or postponement’ of your event, the above deposit will be used to help off-set either in part or full your cancellation or administration fee’s.
Please note that if no deposit has been paid then our standard Cancellation Policy Terms below apply.
Postponements Please note that any deposit paid to secure and hold a specific ‘date and venue hire’ is “non
transferable to an alternative date”, although, if we are notified well in advance, we may be able to facilitate another client to take over your date and therefore purchase your deposit or part deposit from you. This would then allow you to secure a new date with us with either part or no penalty, although updated pricing would apply to your reserved date .
Note: Any set pricing quoted is only applicable up until your booking date, with subsequent dates requiring updated pricing.
Number Drops
We ask that you please try to stay within 10% of your confirmed numbers booked in. Should your numbers alter more than 10% of your initial booking we would need to know this prior to 30 days out from your event, so please just stay in touch to avoid being charged for these.
Any reduction in numbers attending 10 days or less will be charged in full.
Orlando Country General Cancellation Policy Terms
The following applies to all function or event cancellations:
(Please note that all confirmed bookings have a good will grace period of 7 days from the date of your confirmation for which there is ‘no penalty’ due should you wish to cancel).
30 days or less out of your event: a cancellation fee of $500 or 50% of the value of your event, whichever is the greater value.
31-60 days out from your event: a cancellation fee of $500 or 30% of the value of your event, whichever is the greater value.
61 days or more out from your event a cancellation fee of $500 or 15% of the value of your event, whichever is the greater value.
Also please note that if you have a deposit paid to secure and hold a specific date, this will be able to in part “offset” against any cancellation fees that may be due.
Payment
An invoice will be sent following the event, preferred payment is by internet transfer & payments made by credit card will incur an administration charge.
All unpaid accounts will incur interest charges at a rate of 1.6% per month with all collection costs added to the amount owing.
Orlando Covid Related or Similar Govt Related Event Cancellation Policy
Cancellation fees will not be charged should our venue be closed and unable to operate due to government imposed COVID regulations. NB: Restrictions including guests being unable to attend due to government imposed regulations, are not exempt from cancellation fees and are as per our “General Cancellation Policy Terms” above. Any Government requirement that limits or restricts the legal number of guests or group size allowed at Orlando Country will not be counted as a reduction in agreed numbers.