Event Terms & Conditions

 Event Terms & Conditions

Please read all the following terms, conditions, frequently asked questions, and rules of the Country Club prior to making a booking for your group. This will ensure we are suitable for your requirements.

Guest Numbers
We request that you keep within 10% of the original numbers booked in as we reserve the right to charge for changes in excess of this, although early notification may allow us to plan ahead to fill spaces and at our discretion, keep this charge to a minimum.
All final numbers need to be with us 10 working days prior to your function, this is the minimum number you will be charged for. 
Please advise us of any guests that have special dietary requirements prior to confirming numbers.
We reserve the right to alter the package price or charge a venue hire if your function requirements alter.

Payment
All unpaid accounts will incur interest charges at a rate of 1.6% per month with all collection costs added to the amount owing. Preferred payment is by internet transfer & payments made by credit card will incur an administration charge.

All functions will be sent an invoice prior to the event, including bar tabs. Any remaining balance will need to be paid on the day before departure. Orlando Country does not do individual payments for guests.
Any damages incurred by your guests will be added to your final A/c.

Deposit Terms
A non-refundable deposit is required to hold / secure an available event date along with venue hire pricing at Orlando Country. 
Should your event go ahead as planned or generally agreed to at the time of your booking i.e. guest numbers, event style, expected menu selections etc,
then the above deposit will be credited back to your final account, less any associated costs that may have been incurred.
In the event of a ‘cancellation or postponement’ of your event, the above deposit will be used towards any cancellation or administration fee’s either in part or full.
If no deposit has been paid a $350 transfer fee will be payable to a date mutual to both parties.
If a suitable date cannot be found then our cancellation fees will apply.

Menus
The Menus are pre-set, but do allow for special dietary requirements to be catered for, so please let us know in advance if any of your guests require this for functions with “set” itinerary’s, we request that you please try to keep to this as best as possible as this will ensure your guests don’t miss out on portions of the day / evening & other groups or guests are not inconvenienced in any way.
The itinerary is based on a set number of hours that reflect the length of time most groups require for their function & we reserve the right to either reduce, increase or to charge accordingly for extra time requiring staff to be in attendance. 
NB: The itinerary times still apply to those who use their own transport. Your guests are more than welcome to leave their cars on site overnight if they wish, although this is at their own risk. 

Celebration Cakes
Orlando Country does not allow any form of food including cakes to be brought onto the property. We do have options available to purchase a cake for your celebration, which will be made onsite especially for you by our chefs. You may select this option on your booking, and we will send you a link to our cake page.

Orlando Country General Cancellation Policy Terms
The following applies to all function or event cancellations:
(Please note that all confirmed bookings have a good will grace period of 7 days from the date of your confirmation for which there is ‘no penalty’ due should you wish to cancel).
30 days or less out of your event: a cancellation fee of $500 or 50% of the value of your event, whichever is the greater value.
31-60 days out from your event: a cancellation fee of $500 or 30% of the value of your event, whichever is the greater value.
61 days or more out from your event a cancellation fee of $500 or 15% of the value of your event, whichever is the greater value.

Postponements
Please note that any deposit paid to secure and hold a specific ‘date and venue hire’ is “nontransferable to an alternative date”, although, if we are notified well in advance, we may be able to facilitate another client to take over your date and therefore purchase your deposit or part deposit from you. This would then allow you to secure a new date with us with either part or no penalty, although updated pricing would apply to your reserved date.

Note: Any set pricing quoted is only applicable up until your booking date, with subsequent dates requiring updated pricing.

Under Age Guests and Minors
All guests under the age of 18 must be introduced to our duty manager on arrival & all children under 16yrs must be fully supervised by an adult at all times.
We request that all guardians report to us on arrival so that we can point out all danger areas within the property & advise on safe boundaries to keep children within.

Guest Intoxication and BYO 
No alcohol is to be brought onto any area of the property without the express permission of management. This includes anywhere within the entire property owned by the Orlando Country Club & includes all access ways, carparks & the golf course. This puts Orlando Country in direct breach of our food and liquor licence due to un-managed consumption by guests resulting in a loss of licence.

Please ensure your guests do not arrive intoxicated as we will deny them access to the bar and they will have to refrain from any activities as per the Responsible Service of Alcohol Standard.

Transport
We have some very good contacts and are happy to pass these on to you to ensure guests are able to vacate the venue both safely and within our curfew time.

Instant Cleaning Fee Charge

What is the instant cleaning fee?
A charge made to your account should any of your guests be sick / vomit etc and the Orlando staff are required to clean-up after them.
Why is this an additional charge?
This is a job for professional cleaners, not our staff, however, for the comfort and safety of your guests, our staff will kindly attend to any mess with as little fuss as possible.
How much is the fee?
$90.00 per incident or at cost should we need professional cleaners to follow-up due to an extreme event.